Privacy & Cookies
How and When We Collect Your Personal Data:
During the course of your business with us we may collect personal data such as your name, address, telephone numbers and email addresses. We do not collect or store bank details from any clients (vendors) who have shown BACS as their preferred payment method.
We do not collect or store any Card information from Clients (vendors) making payment by Credit/Debit Cards. All Card payments are made using a secure payment link provided by our card/payment processing partners, PayPal, Elavon and WorldPay. This information is not stored with ourselves and once payments have been verified, the transaction details are held by these partners under their encrypted and secure cloud storage as set out by the FCA. These transactions are stored for the duration set out by the Banking Authorities to prevent fraudulent use of credit and debit cards. Privacy policies for our partners can be found on their websites and we encourage you to check these before submitting any personal data.
Visitors to our website may also provide certain information to us via our online enquiry form. This may include your IP address, geographical information, etc.
In addition, some information is provided by third parties such as Agencies. These parties may instruct us to act on their behalf.
CCTV operates throughout our premises and those images are stored for security and training purposes only.
Visitors To Our Website
When someone visits Charles Alexander Distribution Ltd we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it. This, in he majority of cases, will be at the point you make an official enquiry
What Personal Data Do We Process And Why?
We only collect your name, address, telephone number and email address under the following circumstances:
You register an enquiry via our website. These are in the form of:
- Quotation Request (Quick Quote)
- Visual Request
- Sample Request
- Catalogue Request
- You contact our Company for sales or enquiry via telephone / email
- The supply of Sales Invoices, statements and other administrative requirements.
- You ask to be placed on our mailing lists.
We collect this information for legitimate business reasons and only store contact information in line with legal requirements.
Our offices are protected by CCTV for the safety of our employees, clients and visitors. CCTV images are stored for a reasonable amount of time and may, in the case of theft for example, be passed to third parties if they have and can prove a legal right to access.
We collect these images for legitimate business and security reasons.
Access to Data:
In order to efficiently run our business and to be able to offer exceptional levels of service, it is essential that staff with the relevant permissions have access to your data. All computers are password protected and/or, dependent on permission levels, require further authentication.
Retention of Data
Our Data Retention Schedule, which in the majority of cases is seven years, or, in line with relevant laws or regulatory obligations (for instance HMRC) will be securely stored by Charles Alexander Distribution Ltd.
Transfer of Data
Charles Alexander Distribution Ltd will not release your information to third parties to use for their own purposes. We do share data with third parties when it is necessary to complete a sale or service.
We do not Transfer, sell or exchange your data to any third parties for mailing lists or telephone sales.
Charles Alexander Distribution Ltd, may, in certain circumstances have an obligation to provide data to third parties for the prevention and detection of crime and for anti-money laundering checks.
We collect this information for legitimate business reasons.
How Do We Keep Your Data Secure?
Charles Alexander Distribution Ltd take all appropriate and reasonable steps to make your data secure. This can be in the form of but not limited to, means of physical protection, passwords, anti-virus protection, 3 step authentication and staff training.
Your right to be forgotten and withdrawal of consent
The ‘Right to be Forgotten’. Under Article 17 of the GDPR individuals have the right to have personal data erased. The right is not absolute and only applies in certain circumstances, details of which can be found on the Information Commissioner’s Office website. https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/right-to-erasure/. We will action any right to be forgotten within one month of the request being made to us unless we have a legal obligation to keep or in the exercise or defence of legal claims.
Charles Alexander Distribution Ltd
Floors 1 & 2, Peat House
1 Waterloo Way
Leicester LE1 6LP
Telephone: 0116 4026137
GDPR Officer: Chris Pitts: Group Director of Operations
You may also contact us on the above address in respect of any complaint relating to the processing of your personal data. You may also raise a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk/
Accessing your information
You are in control of any personal information you provide to us online. If at any time you would like to correct the personal information we have about you, please contact us.
In order to review any personal information we have collected about you via this website or to ask us to delete that information or to stop further use of the information, please contact us.
The Charles Alexander Distribution Ltd website uses a number of different “cookies.”
Cookies are small pieces of information that a web site transfers to an individual’s hard drive for record-keeping purposes.
There are two broad categories of cookies:
Persistent cookies remain on your device until deleted manually or automatically.
Session cookies remain on your device until you close your browser when they are automatically deleted.
Performance cookies allow us to count the number of visitors to our website and gain an understanding of how visitors move around. This helps us to improve the way our site works. The information we collect from performance cookies is aggregated and does not contain personally identifiable information.
You can click on the “Help” section of your web browser to learn how to change your cookie preferences.
Links to other websites
We offer links to sites that are not operated by Charles Alexander Distribution Ltd. If you visit one of these linked sites, it is your responsibility to review their privacy and cookie policies.